The Penny Glitch that Cost Big - Marc Devens

Last month, the night before Halloween, we cohosted a special Test in Production session with Honeycomb.io. We asked speakers to bring their best horror stories of operational outages and other scary events. Marc Devens, Director of Product at BrandVerge, shared two stories. First he spoke about what happened when Appeagle—a company that provides price management software for 3rd party sellers on Amazon, eBay and Walmart—was caught up in a major pricing error. (Items that typically cost thousands of dollars, were somehow listed as one cent.) Marc also shared a short story of how his current team at BrandVerge avoided potential disaster when launching 5+ major features with an offshore contract team after many months of only shipping fixes. “When you really want to simulate the full lifecycle of the kind of events that you have, send a feed over to them, you wait for the response. You can only do that with real customer data.” - Marc Devens, Director of Product at BrandVerge Watch the video to learn how Marc ensures these kinds of disasters never happen again. Learn more about how and why he tests in production. If you’re interested in joining us at a future Meetup, you can sign up here: https://www.meetup.com/Test-in-Production/ #launchdarkly #brandverge #testinproduction Subscribe to LaunchDarkly: https://www.youtube.com/c/LaunchDarkly?sub_confirmation=1 Learn more about LaunchDarkly: Website: https://launchdarkly.com/ LinkedIn: https://www.linkedin.com/company/launchdarkly Twitter: https://twitter.com/launchdarkly About LaunchDarkly: Feature management allows development teams to innovate faster by fundamentally transforming how software is delivered to customers. With the ability to gradually release new software features to any segment of users on any platform, DevOps teams can standardize safe releases at scale, accelerate their journey to the cloud and collaborate more effectively with business teams. Today, LaunchDarkly deploys peaks of 20 trillion feature flags each day, and that number continues to grow. Founded in 2014 in Oakland, California by Edith Harbaugh and John Kodumal, LaunchDarkly has been named on the Forbes Cloud 100 list, InfoWorld’s 2021 Technology of the Year list, and the Enterprise Tech 30 list.